Paul Adams, Chief Product Officer at Intercom, shares his extensive experience in product strategy. He delivers practical tips for integrating AI into organizations, emphasizing its impact on product development. Adams humorously recounts a nerve-wracking keynote moment that turned into a lesson in resilience, alongside insights from his tenure at Google and Facebook. He discusses learning from failures, navigating team dynamics while adopting AI, and the intricacies of pricing strategy, highlighting the need for adapting to customer needs and ongoing engagement.

In this thought-provoking discussion, Paul Adams, Chief Product Officer at Intercom, candidly recounts his public speaking struggles and product failures at Google. Tom Conrad, CEO of Zero Longevity Science, shares valuable lessons from infamous flops like Pets.com and Quibi. Meanwhile, Gina Gotthilf, COO of Latitude, emphasizes the importance of sharing both successes and failures to foster growth. Together, they highlight how embracing setbacks can lead to innovation and deeper understanding in careers and product development.

Losing momentum is the ultimate startup killer. So, what do you do when people start telling you you’re slowing down? Intercom co-founder and CSO Des Traynor and Intercom SVP of Product, Paul Adams explain how to speed back up when momentum drops.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of Intercom on Product, our Co-founder and Chief Strategy Officer Des Traynor and Paul Adams, our Chief Product Officer, sit down to talk about our new product manifesto for the future of customer service and what it means for us.Read the transcript: https://www.intercom.com/blog/videos/our-manifesto-for-next-generation-customer-service/Watch the video: https://youtu.be/XgV4A-iStO4See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Paul Adams, Chief Product Officer, discusses AI-first Customer Service and the impact of AI on customer service. Topics include the transformative effects of AI, AI's role in revolutionizing customer service, and the evolution of AI agents like Finn at Intercom.

We tackle the knotty dilemma of diagnosing and treating hyponatremia, with Dr. Paul Adams, a dual-trained nephrologist and intensivist at the University of Kentucky. Find us on Patreon here! Buy your merch here! Takeaway lessons Resources

Senior engineer Paul Adams and Renaud discuss the Taguchi method for robust design in manufacturing. They cover the benefits of early Taguchi analysis, reducing product risks, and the importance of structured testing processes. The podcast explores examples like plastic injection molding and emphasizes the impact of using the Taguchi Method to develop high-quality, reliable products.

In this conversation, Paul Adams, Chief Product Officer at Intercom and former Google innovator, discusses the company's remarkable pivot from a traditional SaaS model to an AI-first powerhouse. He shares insights on the role of AI in reshaping customer support and product management, emphasizing the need for adaptability in this technological shift. Paul also outlines strategies for building AI-driven products, the evolution of pricing models, and the significance of collaboration between UX and customer-facing teams.

In this insightful discussion, Paul Adams, a diplomatic correspondent, and Parham Ghobadi, a BBC Persian reporter, dive into the recent missile attack by Iran on Israel. They dissect the motivations behind this aggression and the historical context of the hostilities. The duo analyzes how this situation affects Iran's internal politics and the complicated ties with Hezbollah. They also explore potential responses from Israel, highlighting the evolving military strategies and the regional implications of escalating tensions. A compelling look at a critical global issue!

Chris Mason, a political reporter, dives into the lively atmosphere of the Tory Party Conference, revealing surprising enthusiasm among attendees. He offers insights into the speeches from Conservative leadership hopefuls, spotlighting the strategies of Robert Jenrick and Kemi Badenok. Meanwhile, Paul Adams, a BBC diplomatic correspondent, discusses recent Iranian missile strikes on Israel, analyzing regional implications and the human toll of conflict. Their conversation unveils the interconnectedness of domestic political dynamics and international crises.