Paul Adams, CPO of Intercom, shares practical advice on integrating AI, tips for learning AI as a PM, hilarious stories from Google and Facebook, lessons learned from pricing at Intercom, and how Intercom implemented JTBD.

Losing momentum is the ultimate startup killer. So, what do you do when people start telling you you’re slowing down? Intercom co-founder and CSO Des Traynor and Intercom SVP of Product, Paul Adams explain how to speed back up when momentum drops.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of Intercom on Product, our Co-founder and Chief Strategy Officer Des Traynor and Paul Adams, our Chief Product Officer, sit down to talk about our new product manifesto for the future of customer service and what it means for us.Read the transcript: https://www.intercom.com/blog/videos/our-manifesto-for-next-generation-customer-service/Watch the video: https://youtu.be/XgV4A-iStO4See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Paul Adams, Chief Product Officer, discusses AI-first Customer Service and the impact of AI on customer service. Topics include the transformative effects of AI, AI's role in revolutionizing customer service, and the evolution of AI agents like Finn at Intercom.

We tackle the knotty dilemma of diagnosing and treating hyponatremia, with Dr. Paul Adams, a dual-trained nephrologist and intensivist at the University of Kentucky. Find us on Patreon here! Buy your merch here! Takeaway lessons Resources