Intercom on Product: Building Software in an AI-first World

Intercom on Product: Speeding back up when momentum drops

Jan 20, 2022

35:29

Episode guests

Paul Adams

Des Traynor

Highlights

AI Chapters

Episode notes

How to be a Faster Startup

01:31

The Power of Belief in a Startup

01:26

How Intercom Can Help You Build a Consistent Customer Experience

01:29

Building Great Software - Is That Really the Key to Customer Engagement?

04:19

Introduction

3min

We're Moving Slower Than We Used to Be

4min

The Principles That Matter, but They're Not Rules

2min

Building Great Software - Is That Really the Key to Customer Engagement?

4min

Speed of Execution Is a Critical Indirect Competitive Advantage

6min

Momentum Builds Momentum

6min

Product Changes - What's the Proximity?

2min

Are We Clear on Mission?

4min

Are You All in a Race Together?

4min

10.

The Art of the Questions You Ask Matters

2min

Losing momentum is the ultimate startup killer. So, what do you do when people start telling you you’re slowing down? Intercom co-founder and CSO Des Traynor and Intercom SVP of Product, Paul Adams explain how to speed back up when momentum drops.

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