There's no one perfect measurement, you know, like the main one we look at honestly. One is product changes because that kind of tells us at the end of the day, all that matters is that our customers are getting a better product. We're going to launch multiple new products. And yet we want to go more faster, better. But that might mean that those teams, of course, have been working on them for a few months. So again, these things are a proxy. None of them are perfect.
Losing momentum is the ultimate startup killer. So, what do you do when people start telling you you’re slowing down? Intercom co-founder and CSO Des Traynor and Intercom SVP of Product, Paul Adams explain how to speed back up when momentum drops.
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