The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Off Script: Into the future with AI-first Customer Service
May 9, 2024
Paul Adams, Chief Product Officer, discusses AI-first Customer Service and the impact of AI on customer service. Topics include the transformative effects of AI, AI's role in revolutionizing customer service, and the evolution of AI agents like Finn at Intercom.
23:25
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Quick takeaways
- AI-driven transformation is reshaping customer service by offering instant 24/7 support.
- AI-first customer service emphasizes prioritizing AI technologies for improved customer experiences.
Deep dives
AI is Transforming Customer Service
AI-driven transformation is reshaping customer service, offering instant and consistent support to customers 24/7. The podcast highlights how AI is revolutionizing customer service by delivering excellent support experiences. As demonstrated by AI agent Fin answering over 70% of inbound support requests, AI-first customer service is not a distant vision but a present reality.
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