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3min chapter
Off Script: Into the future with AI-first Customer Service
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Exploring the Spectrum of AI-First Communication
The chapter discusses the spectrum between transactional and emotional communication in AI interaction, focusing on AI's strength in transactional tasks and its current limitations in emotional engagement. It explores the future potential of AI in emotionally tuned communication, examining the impacts on time management and creativity.
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AI-powered
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode