The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Off Script: Into the future with AI-first Customer Service

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Exploring the Spectrum of AI-First Communication

The chapter discusses the spectrum between transactional and emotional communication in AI interaction, focusing on AI's strength in transactional tasks and its current limitations in emotional engagement. It explores the future potential of AI in emotionally tuned communication, examining the impacts on time management and creativity.

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