Is There a Generational Shift?

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I think it's actually going to be better for businesses and customers when we get through it. I think a whole new generation of technology will make it extremely fast so you'll have like immediate answers from bots. The quality and experience will improve because of the speed, then it'll just be cheaper. And so like reduced costs, it means they can serve more customers with fewer people.

In this episode of Intercom on Product, our Co-founder and Chief Strategy Officer Des Traynor and Paul Adams, our Chief Product Officer, sit down to talk about our new product manifesto for the future of customer service and what it means for us.

Read the transcript: https://www.intercom.com/blog/videos/our-manifesto-for-next-generation-customer-service/

Watch the video: https://youtu.be/XgV4A-iStO4

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