I think we will see that that sort of bearing off the lines, because it is true like if somebody struggling to use a feature, even if they're an advanced user on year two and you launched this big new fancy feature. And they're struggling to use it. Your either selling was used that feature if you can be proactively supporting them, or you're ignoring them and letting them not use that feature. Those like kind of like, have less engagement to know they could have had it on is the optimal level with your actual product. Yeah. So I think that there's a lot here it's it's to me, obviously areas in the manifesto it's the one that is going
In this episode of Intercom on Product, our Co-founder and Chief Strategy Officer Des Traynor and Paul Adams, our Chief Product Officer, sit down to talk about our new product manifesto for the future of customer service and what it means for us.
Read the transcript: https://www.intercom.com/blog/videos/our-manifesto-for-next-generation-customer-service/
Watch the video: https://youtu.be/XgV4A-iStO4
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.