The idea of automation post human proactive and reactive conversational hand on the channel. The idea all needs to be connected by a single platform. I think it's going to be a huge new emergent job in customer service teams. You have things like a conversation designer, you're orchestrating when do the bots fire? How do they hand off the human? How do we teach them to get better? All that kind of stuff. To do orchestration really well, you kind of need the things in the one tool.
In this episode of Intercom on Product, our Co-founder and Chief Strategy Officer Des Traynor and Paul Adams, our Chief Product Officer, sit down to talk about our new product manifesto for the future of customer service and what it means for us.
Read the transcript: https://www.intercom.com/blog/videos/our-manifesto-for-next-generation-customer-service/
Watch the video: https://youtu.be/XgV4A-iStO4
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