We believe that the future is both automation, which is a combination of bots, AI, and also rules that kind of can have automation on the human side. And humans, i.e. human support, people talking to people. That's number one, automation humans. Number two is proactive and reactive. Third is conversational and omnichannel. Fourth: A single seamless platform.
In this episode of Intercom on Product, our Co-founder and Chief Strategy Officer Des Traynor and Paul Adams, our Chief Product Officer, sit down to talk about our new product manifesto for the future of customer service and what it means for us.
Read the transcript: https://www.intercom.com/blog/videos/our-manifesto-for-next-generation-customer-service/
Watch the video: https://youtu.be/XgV4A-iStO4
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