Our manifesto for next-generation customer service
Intercom on Product: Building Software in an AI-first World
The Next 10 Years of Customer Service
We believe that the future is both automation, which is a combination of bots, AI, and also rules that kind of can have automation on the human side. And humans, i.e. human support, people talking to people. That's number one, automation humans. Number two is proactive and reactive. Third is conversational and omnichannel. Fourth: A single seamless platform.
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