The Customer Success Channel

Gemma Cipriani-Espineira, CCO at Chili Piper - CCO Metrics: How to convince the C-Suite

22 snips
Nov 22, 2022
Guest
Gemma Cipriani-Espineira
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Episode notes
1
Introduction
00:00 • 2min
2
Chili Piper - What's Your Mission?
01:31 • 2min
3
Chili Piper - What Inspired You to Work in Customer Success?
03:25 • 2min
4
Achieving Customer Success Through Routing and Scheduling
05:39 • 4min
5
Chief Customer Officer
09:16 • 3min
6
SaaS, What Are the Metrics That Really Matter?
11:56 • 3min
7
CSMs Aren't Focused on NRR
14:30 • 3min
8
I Love That Mantra as Well
17:38 • 2min
9
Creating a Board Deck for Customer Success
19:18 • 2min
10
Preparation Is Key
20:52 • 5min
11
What's Your Final Presentation, Gemma?
25:24 • 3min
12
What's the Best Way to Present a New Initiative?
28:38 • 2min
13
Is There Any Wrong Thing to Include in Your Board Deck?
30:11 • 2min
14
What Have I Learned Through Doing It?
31:50 • 2min
15
Is the Board Deck a Good Way to Go?
33:37 • 2min
16
Career Progression, Chief Customer Officer?
35:20 • 2min
17
CCO Secrets: When Is Crucial to Have a CCO?
37:05 • 2min
18
CSC - What's Your Biggest Piece of Advice?
39:20 • 2min
19
CSM Recruiting - Are You Ready?
41:24 • 1min
20
Customer Success Channel Podcast - What's Your Favorite Part of Customer Success?
42:54 • 2min