The Customer Success Channel

Gemma Cipriani-Espineira, CCO at Chili Piper - CCO Metrics: How to convince the C-Suite

Nov 22, 2022

44:33

Episode guests

Gemma Cipriani-Espineira

Highlights

AI Chapters

Episode notes

Customer Success Channel Podcast - What's Your Favorite Part of Customer Success?

01:40

Chili Piper - What Inspired You to Work in Customer Success?

02:14

Is There Any Wrong Thing to Include in Your Board Deck?

01:39

Introduction

2min

Chili Piper - What's Your Mission?

2min

Chili Piper - What Inspired You to Work in Customer Success?

2min

Achieving Customer Success Through Routing and Scheduling

4min

Chief Customer Officer

3min

SaaS, What Are the Metrics That Really Matter?

3min

CSMs Aren't Focused on NRR

3min

I Love That Mantra as Well

2min

Creating a Board Deck for Customer Success

2min

10.

Preparation Is Key

5min

11.

What's Your Final Presentation, Gemma?

3min

12.

What's the Best Way to Present a New Initiative?

2min

13.

Is There Any Wrong Thing to Include in Your Board Deck?

2min

14.

What Have I Learned Through Doing It?

2min

15.

Is the Board Deck a Good Way to Go?

2min

16.

Career Progression, Chief Customer Officer?

2min

17.

CCO Secrets: When Is Crucial to Have a CCO?

2min

18.

CSC - What's Your Biggest Piece of Advice?

2min

19.

CSM Recruiting - Are You Ready?

1min

20.

Customer Success Channel Podcast - What's Your Favorite Part of Customer Success?

2min

In this episode, our host Anika Zubair chats with Gemma Cipriani-Espineira, Chief Customer Officer (CCO) at Chili Piper about what metrics are important and how to report them correctly.

Metrics are critical in customer success – especially when reporting to the leadership team. But often SaaS businesses are unsure on how and what to report. For example, when it comes to customer success, what does leadership want to know? And what are the metrics that really matter?

Podcast enquiries: sofia@planhat.com

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