Gemma Cipriani-Espineira, CCO at Chili Piper - CCO Metrics: How to convince the C-Suite
The Customer Success Channel
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What Have I Learned Through Doing It?
Don't let there be any surprises unless they're good surprises. If the change is needed because something that you tried isn't working, that's okay. You are the subject matter expert. So you should take control. But the board is there as a sounding board, right? And again, that comes from prep and discussion and collaboration - which is really hard to do in a start up world.
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