Gemma Cipriani-Espineira, CCO at Chili Piper - CCO Metrics: How to convince the C-Suite
The Customer Success Channel
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Preparation Is Key
"We're under 300 people and 25 million ARR, right? We're not huge, but we spend that much time preparing for it. And I use the board as a method to drive the entire team that I have towards the same goals," he says. "And there's a lot of collaboration. We're all holding each other accountable."
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