Gemma Cipriani-Espineira, CCO at Chili Piper - CCO Metrics: How to convince the C-Suite
The Customer Success Channel
Chief Customer Officer
As a Chief Customer Officer, I'm effectively the owner of the customer journey. So I have to be the glue that ensures we're telling prospects ahead of time the right expectations. And then when it comes to onboarding and adoption and growth and advocacy, these areas are really within my remit.
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