Gemma Cipriani-Espineira, CCO at Chili Piper - CCO Metrics: How to convince the C-Suite
The Customer Success Channel
I Love That Mantra as Well
Chilly Piper recently went public with its CSM handbook. "CS is done so differently at every org depending on what stage of maturity you're at, what side of maturity of your customers," says CEO and co-founder Chilly Piper. The team split could probably have a whole other podcast about the old debate over NRR number in different products.
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