Gemma Cipriani-Espineira, CCO at Chili Piper - CCO Metrics: How to convince the C-Suite
The Customer Success Channel
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CSMs Aren't Focused on NRR
Chilly Piper has two different teams that are then looking after things. The account managers, they are with the sales team who we partner with highly closely. But they are focused on optimizing that number. So for the CSM team, we look at two things: We look at Lego retention and product adoption.
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