Gemma Cipriani-Espineira, CCO at Chili Piper - CCO Metrics: How to convince the C-Suite
The Customer Success Channel
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Career Progression, Chief Customer Officer?
I think it was a mixture of performance and opportunity. It's hard to get both things right, and I was fortunate to be in different places where that worked. When I got to the VP level, there was no path ahead of me. I had to create that path into CCO. That took a highly academic research driven approach.
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