Why have we forgotten some of the basics? With Maaike Coppens

1

Introduction

00:00 • 2min

2

The European Chatbot Summit Is Coming Up in March

02:14 • 2min

3

What Is Open Dialogue?

04:37 • 3min

4

Is There a Conversational Approach to Chatbot Development?

07:57 • 5min

5

Open Dialogue - The Core Component

13:05 • 2min

6

The Chatbot Case Study

15:30 • 4min

7

Do We Still Need Conversation Design?

19:55 • 2min

8

Are We a Species With Amnesia?

22:17 • 3min

9

Is It a Waterfall Project With Agile Terminology?

25:03 • 2min

10

Conversation AI

26:35 • 5min

11

A Chatbot Based on a Catalog Data

31:48 • 2min

12

The Importance of UX Research and Testing in an Organization

33:30 • 2min

13

Making User Research Less Difficult Through Case Studies

35:11 • 3min

14

The Importance of Having a Solid Plan for User Research

37:49 • 3min

15

Making Small Incremental Improvements to Your Experience

41:11 • 2min

16

User Research

42:48 • 5min

17

Are You Having Him Need You?

48:07 • 4min

18

Is Conversation Design Going to Be Made Redundant?

52:27 • 5min

19

Large Language Models - What's the Difference?

57:28 • 3min

20

The Power of the Analyzer for Conversation Designers

01:00:47 • 4min

21

Conversation Design Conversation

01:04:49 • 2min

22

Is There a Cap in the Course This Week?

01:07:08 • 3min