VUX World

Why have we forgotten some of the basics? With Maaike Coppens

Feb 17, 2023

01:10:17

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Highlights

AI Chapters

Episode notes

The Importance of Having a Solid Plan for User Research

03:22

Making Small Incremental Improvements to Your Experience

01:37

Making User Research Less Difficult Through Case Studies

02:39

Introduction

2min

The European Chatbot Summit Is Coming Up in March

2min

What Is Open Dialogue?

3min

Is There a Conversational Approach to Chatbot Development?

5min

Open Dialogue - The Core Component

2min

The Chatbot Case Study

4min

Do We Still Need Conversation Design?

2min

Are We a Species With Amnesia?

3min

Is It a Waterfall Project With Agile Terminology?

2min

10.

Conversation AI

5min

11.

A Chatbot Based on a Catalog Data

2min

12.

The Importance of UX Research and Testing in an Organization

2min

13.

Making User Research Less Difficult Through Case Studies

3min

14.

The Importance of Having a Solid Plan for User Research

3min

15.

Making Small Incremental Improvements to Your Experience

2min

16.

User Research

5min

17.

Are You Having Him Need You?

4min

18.

Is Conversation Design Going to Be Made Redundant?

5min

19.

Large Language Models - What's the Difference?

3min

20.

The Power of the Analyzer for Conversation Designers

4min

21.

Conversation Design Conversation

2min

22.

Is There a Cap in the Course This Week?

3min

Maaike Coppens returns to VUX World for the third time and joins a small but prestigious group of two to get the VUX World hat trick. Maaike is an author, and the VP Design at OpenDialogue; a conversational AI startup changing the way we approach conversation design. In this conversation, we'll explore why we're a community with amnesia, overlooking some basic design principles such as user research. Maaike will share some tips on how to conduct user research and the value it brings to conversational AI projects.

Join VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT for you too: VUXEU23 to attend: https://theeuropeanchatbot.com/

Find out more about OpenDialog: https://opendialog.ai

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