Introduction

Maaike Coppens returns to VUX World for the third time and joins a small but prestigious group of two to get the VUX World hat trick. Maaike is an author, and the VP Design at OpenDialogue; a conversational AI startup changing the way we approach conversation design. In this conversation, we'll explore why we're a community with amnesia, overlooking some basic design principles such as user research. Maaike will share some tips on how to conduct user research and the value it brings to conversational AI projects.

Join VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT for you too: VUXEU23 to attend: https://theeuropeanchatbot.com/

Find out more about OpenDialog: https://opendialog.ai

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