Why have we forgotten some of the basics? With Maaike Coppens
VUX World
Do We Still Need Conversation Design?
I think lots of lessons have been learned throughout history on all components, right? Of natural language understanding, of user experience that we need to learn from and that we can't forget about. There are actually also academic research studies based on linguistic patterns or customer behavior with virtual assistants. And so sometimes in this industry, I don't know how you feel about this cane, but you get the feeling that we have to reinvent the wheel somehow, but we don't.
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