When Customers Want To Talk To A Human, with Samantha Stone

1

Introduction

00:00 • 2min

2

Are We Tracking It Just Right?

01:31 • 5min

3

Don't Just Throw It All Away!

06:04 • 4min

4

Dark Socials

10:06 • 2min

5

Building a Customer Experience in Times of Confusion, Frustration and Anxiety

11:41 • 2min

6

The Corona Virus, Covid 19 Situation - What Do I Need to Morrow?

13:50 • 2min

7

We Are Staying Connected, Not Just at Work, but With Family

15:22 • 3min

8

What Is Customer Experience?

18:00 • 2min

9

What Are the Things That Affect Marketers?

20:03 • 1min

10

What Happens When Remote People Are Remote?

21:32 • 1min

11

Is There a Threat?

22:57 • 2min

12

Communication Channels

24:38 • 3min

13

Why Your Travel Plans Have Changed?

27:17 • 2min

14

I Can't Afford to Pay My Housekeeper

28:50 • 2min

15

Do Not Call Us Right Now. We Got Your Back. We're Going to Hate It

30:30 • 1min

16

How to Use Technology to Help Ourself

32:00 • 2min

17

Chattok Rings

34:15 • 2min

18

The Customer's Experience Is the Experience

36:07 • 3min

19

Video Is a Critically Valuable Tool

38:54 • 2min

20

How to Use Video to Effect a Business Outcome

40:32 • 2min

21

Video to Increase Show Rates

42:10 • 3min

22

The Gift of Your Time and Attention

45:07 • 2min

23

Women's Inequality - What Are Seeds of Hope?

47:10 • 2min

24

The Inequality of Women

48:46 • 2min

25

International Womensit Is a Great Opportunity to Change Inequity

50:28 • 2min

26

Is There a Culture of Diversity in the Workplace?

52:01 • 3min

27

Katy Mortells - I'm So Lucky

54:48 • 2min

28

I've Had Some Really Good Experiences With Wayfair

56:31 • 2min

29

Wayfears Phone Service - I Love What They Do for Me

58:22 • 2min

30

Unleash the Uncertainty

01:00:01 • 3min