Building a Customer Experience in Times of Confusion, Frustration and Anxiety

Ethan butte, who is the chief evangelist at bomb bom, sat down with semantha stone, founder and c m o of the marketing advisory agency. They discussed communications, specifically, how do we communicate with customers in times of confusion, frustration and anxiety? So when customers want to talk to a human, whatd'll we do? That's what we are set to tackle in to day's conversation. I think you'll enjoy this.