
When Customers Want To Talk To A Human, with Samantha Stone
B2B Growth
00:00
What Are the Things That Affect Marketers?
Marketers need to be aware of their audience and how they communicate with them, says O'Mara. "You have to realize that or the way we serve our audience is going to change," she adds. 'If i am someone who works in an office and i'm now working remotely, do i have appropriate call routing? For example, i have a friend who works for legal aid.'
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