
When Customers Want To Talk To A Human, with Samantha Stone
B2B Growth
00:00
Chattok Rings
I think the chattok rings, both live and o ai driven, are part of that we should be using. I did a study where we talked to about 550, think is where the number ended up, but over 500 consumers. And it was startlingly clear for everyday operational things, talking to a machine instead of a person is perfectly fine. The other thing that at surfaced very clearly is, don't pretend you're human if you're a machine.
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