Sheila Heen: How to Navigate Hard Conversations

1

Introduction

00:00 • 2min

2

Are You Not Interested in Fairness or Openness?

01:45 • 2min

3

How Do You Get to the Reason?

03:17 • 4min

4

Eyewitness Accounts Are a Great Analogies

07:31 • 2min

5

We're Not Like Taping the Conversation

09:08 • 2min

6

Are You Treating Unfairly?

11:25 • 4min

7

Are You Going to Let Someone Treat Me Like This?

14:59 • 2min

8

How Do I Telegraph the Optimization Function to the Other Side?

16:46 • 3min

9

How Does That Work in Negotiation?

19:38 • 2min

10

How Long Does It Take to Get the Data?

21:49 • 3min

11

Getting to a Shared Third Story

24:20 • 2min

12

Is There a Mediator in the Room?

25:50 • 3min

13

Are You a Higher Assertion Person Than an Empathy Person?

29:06 • 3min

14

Is There a Need for Early Stage Mediators?

32:12 • 3min

15

What's the Role of Facilitator?

34:46 • 2min

16

Are We in a Polarized Time Right Now?

37:12 • 3min

17

How to Build an Organization That's Good at Giving Feedback?

40:36 • 4min

18

The Three Kinds of Critical Feedback

44:54 • 2min

19

Coaching and Evaluating

47:01 • 3min

20

Is It Better to Have Conversations on a Virtual Team?

50:21 • 2min

21

Is It Hard to Teach People to Assume Positive Intent?

52:36 • 2min

22

Relationships - Is There a Negative Intent?

54:35 • 2min

23

Do You Think There's an Overrepresentation of Midwesterners in Conflict Resolution?

56:20 • 3min

24

How to Have a Difficult Conversation

58:57 • 2min