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2min chapter
Sheila Heen: How to Navigate Hard Conversations
"World of DaaS"
Introduction
Shilahen is the deputy director of the harvard negotiation project and the author of best selling books difficult conversations. Shilahen: We had a big debate amongst ourselves about the name of the book, because we got a bunch of feedback from colleagues saying it was a really negative title. She says she wanted to meet people where they're at in the struggle.
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