The LaunchNotes Podcast | Product Management, Product Marketing, Product Ops

Standing up and scaling Product Ops

May 5, 2023

01:05:39

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Episode notes

Introduction

2min

The Two Minute Highlight Reel of My Career

2min

The Transition to Product Management at Learn Lite

5min

The Breakdown of Communication at Learnline

4min

The Business's Lost Confidence in the Product Team

3min

The Effects of Confluence on Product Help

2min

The Importance of Formal Communication in Product Management

4min

How to Collect Customer Feedback Effectively

4min

How to Define Value for Your Business

2min

10.

The Importance of Product Operations

2min

11.

How to Communicate With Customers and Support

4min

12.

How to Tell a Product to Your Audience

4min

13.

The Importance of Audience Specific Communication

2min

14.

The Importance of Product Hubs in SaaS Business

2min

15.

How to Measure the Effectiveness of Product Ops

3min

16.

How to Stand Up Product Operations

4min

17.

How to Reduce Bottlenecks in Product Operations

5min

18.

How to Use the Jobs to Be Done Theory and Business Model Canvas in Product Development and Strategy Processes

3min

19.

Cobalt's a Framework for Product Management

2min

20.

The Role of Product Operations in Startups

5min

21.

How to Launch Awesome Slack

2min

Steve Klein (@stevenklein - https://twitter.com/stevenklein) of LaunchNotes talks with Graham Reed about his experience standing up Product Ops in his last two roles.

🔗 Links

Graham on LinkedIn: https://www.linkedin.com/in/grahamreed/
Graham’s company: https://www.cobalt.io/
🚀Check out LaunchNotes: https://launchnotes.com
🙏Join Launch Awesome: https://www.launchnotes.com/launch-awesome
📺Follow on YouTube: https://www.youtube.com/channel/UClgMZx0kGDSSBAQG0wkDRyg
Check out the LaunchNotes Podcast: https://launchnotes-podcast.launchnotes.io/

📝 Show notes

(00:00) - Introductions (07:45) - Where things break down without Product Ops (15:45) - Improving communication (22:25) - Feedback collection (25:34) - Creating value for customers and the business (32:51) - Scaling company-wide communication (41:46) - Measuring the value of Product Ops and knowing when to spin up a Product Ops function (49:23) - Partnering with the engineering team (55:02) - Delivering value through Product Ops