Steve Klein (@stevenklein - https://twitter.com/stevenklein) of LaunchNotes talks with Graham Reed about his experience standing up Product Ops in his last two roles.
đź”— Links
Graham on LinkedIn: https://www.linkedin.com/in/grahamreed/
Graham’s company: https://www.cobalt.io/
🚀Check out LaunchNotes: https://launchnotes.com
🙏Join Launch Awesome: https://www.launchnotes.com/launch-awesome
đź“şFollow on YouTube: https://www.youtube.com/channel/UClgMZx0kGDSSBAQG0wkDRyg
Check out the LaunchNotes Podcast: https://launchnotes-podcast.launchnotes.io/
đź“ť Show notes
(00:00) - Introductions
(07:45) - Where things break down without Product Ops
(15:45) - Improving communication
(22:25) - Feedback collection
(25:34) - Creating value for customers and the business
(32:51) - Scaling company-wide communication
(41:46) - Measuring the value of Product Ops and knowing when to spin up a Product Ops function
(49:23) - Partnering with the engineering team
(55:02) - Delivering value through Product Ops
