#770
Mentioned in 29 episodes
Difficult Conversations
How to Discuss What Matters Most
Book • 1999
This book provides a step-by-step approach to having tough conversations with less stress and more success.
It covers how to decipher the underlying structure of difficult conversations, raise tough issues without triggering defensiveness, manage strong emotions, and keep balance regardless of the other person's response.
The book is filled with examples from everyday life and addresses issues such as race, culture, gender, power, and communication via technology.
It is designed to help readers improve oral communication in personal, professional, and public life.
It covers how to decipher the underlying structure of difficult conversations, raise tough issues without triggering defensiveness, manage strong emotions, and keep balance regardless of the other person's response.
The book is filled with examples from everyday life and addresses issues such as race, culture, gender, power, and communication via technology.
It is designed to help readers improve oral communication in personal, professional, and public life.
Mentioned by
Mentioned in 29 episodes
Mentioned by 
Tim Ferriss as a book co-authored by 
Sheila Heen , Douglas Stone, and Bruce Patton, focusing on difficult conversations.
Tim Ferriss as a book co-authored by Sheila Heen , Douglas Stone, and Bruce Patton, focusing on difficult conversations.
1,032 snips
#703: Sheila Heen — How to Master the Difficult Art of Receiving (and Giving) Feedback
Mentioned by 
Matt Abrahams as the co-author of the book, highlighting its emphasis on understanding emotions in tough conversations.
Matt Abrahams as the co-author of the book, highlighting its emphasis on understanding emotions in tough conversations.
411 snips
204. Tough Talks: Turn Tension Into Trust
Mentioned by Tim Ferriss as a New York Times bestselling author and expert in difficult conversations.
Tim Ferriss as a New York Times bestselling author and expert in difficult conversations.318 snips
#532: Sheila Heen of The Harvard Negotiation Project — How to Navigate Hard Conversations, the Subtle Art of Apologizing, and a Powerful 60-Day Challenge
Mentioned by 
Mike Schmitz and 
Cory Hixson in the context of a previous Bookworm episode and note-taking strategies.
Mike Schmitz and Cory Hixson in the context of a previous Bookworm episode and note-taking strategies.
141 snips
188: Feel Good Productivity by Ali Abdaal
Mentioned by Speaker 1 as books co-authored by Sheila Heen, Douglas Stone, and Bruce Patton.
71 snips
#709: In Case You Missed It: November 2023 Recap of "The Tim Ferriss Show"
Mentioned by 
Dave Stachowiak when discussing the importance of handling difficult conversations effectively in organizations.
Dave Stachowiak when discussing the importance of handling difficult conversations effectively in organizations.
38 snips
725: Leading with Humility: Three Shifts that Empower Others, with Joel Pérez
Recommended by 
Melody Wilding as a fantastic book that breaks down the nuances of difficult conversations.
Melody Wilding as a fantastic book that breaks down the nuances of difficult conversations.
38 snips
1038: Getting What You Need from Your Boss through Managing Up with Melody Wilding
Mentioned by Dave Stachowiak as a book he read 20 years ago, highlighting the key message that intent does not equal impact.
Dave Stachowiak as a book he read 20 years ago, highlighting the key message that intent does not equal impact.37 snips
655: How to Help Difficult Conversations Go Better, with Sheila Heen
Mentioned by Mike Schmitz as a book about difficult conversations, suggested by a guest for an upcoming podcast episode.
26 snips
194: I'd Like to Take a Mulligan
Mentioned by Thomas Wedell-Wedellsborg to illustrate the concept of contribution over blame in problem-solving.
17 snips
187. Reframing Your Problems with Thomas Wedell-Wedellsborg (Part 2)
Recommended by Cory Hixson due to his experiences in engineering education and navigating difficult conversations within academia.
16 snips
187: Difficult Conversations by Douglas Stone, Bruce Patton, & Sheila Heen
