Sheila Heen, a two-time New York Times bestselling author and Harvard Law School lecturer, dives into the art of handling tough discussions. She breaks down the layers of difficult conversations, emphasizing the importance of curiosity over blame. Heen explains how negotiation skills can be nurtured in children, enhancing family dynamics. Active listening and emotional intelligence are highlighted as key components for navigating complex dialogues, especially in parenting and relationships. She offers insights that transform friction into constructive communication.