Sheila Heen, a two-time New York Times bestselling author and Harvard Law School lecturer, dives into the art of handling tough discussions. She breaks down the layers of difficult conversations, emphasizing the importance of curiosity over blame. Heen explains how negotiation skills can be nurtured in children, enhancing family dynamics. Active listening and emotional intelligence are highlighted as key components for navigating complex dialogues, especially in parenting and relationships. She offers insights that transform friction into constructive communication.
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question_answer ANECDOTE
Smitten with Negotiation
Sheila Heen's interest in negotiation sparked during her first year of law school.
She was inspired by Roger Fisher, who taught negotiation and emphasized "walking the talk."
question_answer ANECDOTE
Kids as Negotiators
Kids are intuitive negotiators, constantly testing boundaries and adapting their strategies.
They learn what works by observing adults' reactions, often exploiting unintentional rewards.
volunteer_activism ADVICE
Parenting and Negotiation
Teach kids to consider your interests and perspective when making requests.
Help them understand the reasoning behind parental decisions, not just the rules themselves.
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This book provides a step-by-step approach to having tough conversations with less stress and more success. It covers how to decipher the underlying structure of difficult conversations, raise tough issues without triggering defensiveness, manage strong emotions, and keep balance regardless of the other person's response. The book is filled with examples from everyday life and addresses issues such as race, culture, gender, power, and communication via technology. It is designed to help readers improve oral communication in personal, professional, and public life.
Descartes' error
Emotion, Reason, and the Human Brain
Antonio R. Damasio MD PhD
Antonio Damasio
In this book, Damasio argues that emotions are essential to rational thinking and normal social behavior. He challenges René Descartes' mind-body dualism by presenting case studies, particularly the famous case of Phineas Gage, to demonstrate how brain damage can affect decision-making and personality. Damasio introduces the 'somatic marker hypothesis,' which posits that emotions guide behavior and decision-making, and that rationality requires emotional input. The book is divided into three parts, exploring case studies, explanations for the effects of brain injuries, and testing the somatic marker hypothesis[2][4][5].
Sheila Heen, two time NY Times best selling author, consultant, and lecturer at Harvard Law School, makes the tough talks easier by breaking down the three layers that make up every difficult conversation
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