#57 Sheila Heen: Decoding Difficult Conversations
The Knowledge Project with Shane Parrish
Navigating Emotions in Difficult Conversations
This chapter explores the intricate relationship between emotional intelligence and rational thinking during challenging discussions. It emphasizes the importance of recognizing and articulating feelings to facilitate meaningful dialogue and enhance decision-making. By examining the emotional landscape and internal narratives, the speakers illustrate how addressing emotions can transform conflict into constructive communication.
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