Sheila Heen, a conflict navigation and difficult conversation specialist, discusses the art of receiving and giving feedback. Topics covered include understanding and responding to feedback, shifting from blame to joint contribution, navigating hostile coworkers, minimizing risk, the importance of receiving clear feedback, approaching dating, the significance of self-reflection in relationships, identifying deal breakers, and improving positive feedback.

Sheila Heen of the Harvard Negotiation Project — How to Navigate Hard Conversations, the Subtle Art of Apologizing, and a Powerful 60-Day Challenge | Brought to you by LinkedIn Jobs recruitment platform with 750M users, Eight Sleep’s Pod Pro Cover sleeping solution for dynamic cooling and heating, and Public Goods high-quality everyday essentials. More on all three below.Sheila Heen is a New York Times best-selling author, founder of Triad Consulting Group, and a deputy director of the Harvard Negotiation Project at Harvard Law School, where she has been a member of the faculty for 25 years. Sheila specializes in particularly difficult negotiations, where emotions run high and relationships become strained. She often works with executive teams, helping them to resolve conflict, repair professional relationships, and make sound decisions together. In the public sector, she has provided training for the New England Organ Bank, the Singapore Supreme Court, the Obama White House, and theologians struggling with disagreement over the nature of truth and God.Sheila is co-author of the New York Times bestsellers Difficult Conversations: How to Discuss What Matters Most and Thanks for the Feedback: The Science and Art of Receiving Feedback Well (even when it’s off base, unfair, poorly delivered, and, frankly, you’re not in the mood). She has written for the Harvard Business Review and the New York Times — as a guest expert and contributor to the “Modern Love” column — and she has appeared on NPR, Fox News, CNBC’s Power Lunch, and shows as diverse as Oprah and The G. Gordon Liddy Show. She has spoken at the Global Leadership Summit, the Nordic Business Forum, the Smithsonian, Apple, Google, and Microsoft. Sheila is a graduate of Occidental College and Harvard Law School. She is schooled in negotiation daily by her three children.Please enjoy!This episode is brought to you by Eight Sleep! Eight Sleep’s Pod Pro Cover is the easiest and fastest way to sleep at the perfect temperature. It pairs dynamic cooling and heating with biometric tracking to offer the most advanced (and user-friendly) solution on the market. Simply add the Pod Pro Cover to your current mattress and start sleeping as cool as 55°F or as hot as 110°F. It also splits your bed in half, so your partner can choose a totally different temperature.And now, my dear listeners—that’s you—can get $250 off the Pod Pro Cover. Simply go to EightSleep.com/Tim or use code TIM. *This episode is also brought to you by Public Goods! Public Goods is the one-stop shop for sustainable, high-quality, everyday essentials made from clean ingredients at an affordable price. Public Goods searches the globe to find healthy, eco-friendly, and innovative products and then packages them using a single, streamlined aesthetic for your home so you can get all of your premium essentials in one place and avoid buying from a bunch of mismatched, single-product brands. Multiple people on my team were already using Public Goods, and now, so am I.Visit PublicGoods.com/Tim to receive $20 off the products in your first Public Goods order using code TIM, with no minimum purchase required! *This episode is also brought to you by LinkedIn Jobs. Whether you are looking to hire now for a critical role or thinking about needs that you may have in the future, LinkedIn Jobs can help. LinkedIn screens candidates for the hard and soft skills you’re looking for and puts your job in front of candidates looking for job opportunities that match what you have to offer.Using LinkedIn’s active community of more than 750 million professionals worldwide, LinkedIn Jobs can help you find and hire the right person faster. When your business is ready to make that next hire, find the right person with LinkedIn Jobs. And now, you can post a job for free. Just visit LinkedIn.com/Tim.*If you enjoy the podcast, would you please consider leaving a short review on Apple Podcasts/iTunes? It takes less than 60 seconds, and it really makes a difference in helping to convince hard-to-get guests. I also love reading the reviews!For show notes and past guests, please visit tim.blog/podcast.Sign up for Tim’s email newsletter (“5-Bullet Friday”) at tim.blog/friday.For transcripts of episodes, go to tim.blog/transcripts.Discover Tim’s books: tim.blog/books.Follow Tim:Twitter: twitter.com/tferriss Instagram: instagram.com/timferrissFacebook: facebook.com/timferriss YouTube: youtube.com/timferrissPast guests on The Tim Ferriss Show include Jerry Seinfeld, Hugh Jackman, Dr. Jane Goodall, LeBron James, Kevin Hart, Doris Kearns Goodwin, Jamie Foxx, Matthew McConaughey, Esther Perel, Elizabeth Gilbert, Terry Crews, Sia, Yuval Noah Harari, Malcolm Gladwell, Madeleine Albright, Cheryl Strayed, Jim Collins, Mary Karr, Maria Popova, Sam Harris, Michael Phelps, Bob Iger, Edward Norton, Arnold Schwarzenegger, Neil Strauss, Ken Burns, Maria Sharapova, Marc Andreessen, Neil Gaiman, Neil de Grasse Tyson, Jocko Willink, Daniel Ek, Kelly Slater, Dr. Peter Attia, Seth Godin, Howard Marks, Dr. Brené Brown, Eric Schmidt, Michael Lewis, Joe Gebbia, Michael Pollan, Dr. Jordan Peterson, Vince Vaughn, Brian Koppelman, Ramit Sethi, Dax Shepard, Tony Robbins, Jim Dethmer, Dan Harris, Ray Dalio, Naval Ravikant, Vitalik Buterin, Elizabeth Lesser, Amanda Palmer, Katie Haun, Sir Richard Branson, Chuck Palahniuk, Arianna Huffington, Reid Hoffman, Bill Burr, Whitney Cummings, Rick Rubin, Dr. Vivek Murthy, Darren Aronofsky, and many more.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Sheila Heen, two time NY Times best selling author, consultant, and lecturer at Harvard Law School, makes the tough talks easier by breaking down the three layers that make up every difficult conversation   Go Premium: Members get early access, ad-free episodes, hand-edited transcripts, searchable transcripts, member-only episodes, and more. Sign up at: https://fs.blog/membership/   Every Sunday our newsletter shares timeless insights and ideas that you can use at work and home. Add it to your inbox: https://fs.blog/newsletter/   Follow Shane on Twitter at: https://twitter.com/ShaneAParrish  

Sheila Heen, Deputy Director of the Harvard Negotiation Project at Harvard Law School, joins the podcast to discuss mastering difficult conversations. Topics covered include the three layers of difficult conversations, how to prepare for them, and why having difficult conversations isn't a bad thing.

Sheila Heen, Harvard Law School professor and expert in difficult conversations, discusses the importance of separating intent from impact in challenging conversations. Key points include: Intent does not equal impact, don't assume intentions based on actions, and focus on the impact of actions. The podcast also explores switch tracking, effective leadership, and strategies for difficult conversations.

Join acclaimed negotiation experts William Ury, a conflict resolution authority; Chris Voss, a former FBI negotiator; Ed Brodow, a negotiation strategist and author; Greg Williams, a body language specialist; and Sheila Heen, a Harvard lecturer. They discuss the power of tactical empathy and the art of mirroring in creating connections. Ury shares his negotiation with Hugo Chavez, while Heen highlights updates in 'Difficult Conversations.' Tons of practical advice on emotional intelligence and body language to elevate your negotiation game!

Sheila Heen, negotiation expert from Harvard, discusses how to handle difficult conversations. She explains the three hidden conversations in difficult discussions, how to acknowledge your contribution without assuming blame, and how to share emotions without getting emotional. The podcast also explores examples of difficult conversations like asking for a raise and emphasizes the importance of empathy and understanding in resolving conflicts.

Caleb Campbell, a pastor who transitioned from a skinhead to a leader, shares his insightful journey of engaging Christian nationalists with empathy. Sheila Heen, from the Harvard Negotiation Project, discusses the importance of navigating polarization while keeping hope alive. Gabriel Salguero of the National Latino Evangelical Coalition recounts his encounters with extreme views. The conversation delves into the complexities of Christian nationalism, emphasizing the need for love, reconciliation, and the healing power of community in divided times.

Sheila Heen, expert in difficult conversations, discusses blame vs. contribution in conflict resolution, navigating tough conversations with humanity and purpose, and the evolution of negotiation practices. Learn about the benefits of ad-free listening and exclusive content with Negotiate Anything Premium membership.

Sheila Heen, a Harvard Law School professor, shares insights on navigating difficult conversations in leadership. She emphasizes the need for leaders to be curious, understand their intentions, and separate feelings from facts, especially in a virtual work environment.