Sheila Heen, founder of Triad Consulting Group and Harvard Law School professor, shares her expertise on navigating difficult conversations and the art of feedback. She outlines strategies for giving and receiving feedback effectively, emphasizing empathy and emotional awareness. With insights drawn from her work with top organizations like Pixar and the Obama White House, Sheila discusses the complexities of communication and how personal experiences shape our responses. A deep dive into the mutual responsibilities in feedback dynamics makes this conversation both enlightening and practical.

Sheila Heen is a New York Times bestselling author and deputy director of the Harvard Negotiation Project, specializing in tough conversations and conflict resolution. She discusses the transformative power of effective communication and introduces a 60-day challenge to enhance interpersonal skills, especially the art of apologizing. Listeners learn about balancing empathy with assertiveness in difficult dialogues, the significance of self-reflection, and how to build trust by admitting faults. Sheila also highlights the importance of humor and personal narratives in navigating complex discussions.

Sheila Heen, a two-time New York Times bestselling author and Harvard Law School lecturer, dives into the art of handling tough discussions. She breaks down the layers of difficult conversations, emphasizing the importance of curiosity over blame. Heen explains how negotiation skills can be nurtured in children, enhancing family dynamics. Active listening and emotional intelligence are highlighted as key components for navigating complex dialogues, especially in parenting and relationships. She offers insights that transform friction into constructive communication.

Sheila Heen, Deputy Director of the Harvard Negotiation Project at Harvard Law School, joins the podcast to discuss mastering difficult conversations. Topics covered include the three layers of difficult conversations, how to prepare for them, and why having difficult conversations isn't a bad thing.

Sheila Heen, a Harvard Law School professor and expert in conflict resolution, dives into the art of handling tough conversations. She emphasizes that good intentions don't automatically negate negative impacts and highlights the importance of distinguishing between intent and impact. Heen shares practical questions to facilitate understanding, encouraging leaders to listen with curiosity rather than defensiveness. They discuss navigating workplace dynamics, the power of empathy, and transforming conflicts into opportunities for growth.

Sheila Heen, a Harvard Law School professor and co-author of the bestselling 'Difficult Conversations,' shares her expertise on negotiation and conflict resolution. She discusses how negotiation techniques have evolved over the years. Sheila emphasizes the importance of shifting from blame to contribution in tough discussions, enabling better collaboration. They delve into understanding power dynamics, highlighting the role of vulnerability and receptivity in effective communication. Practical strategies abound for enhancing dialogue in both personal and professional settings.

Join acclaimed negotiation experts William Ury, a conflict resolution authority; Chris Voss, a former FBI negotiator; Ed Brodow, a negotiation strategist and author; Greg Williams, a body language specialist; and Sheila Heen, a Harvard lecturer. They discuss the power of tactical empathy and the art of mirroring in creating connections. Ury shares his negotiation with Hugo Chavez, while Heen highlights updates in 'Difficult Conversations.' Tons of practical advice on emotional intelligence and body language to elevate your negotiation game!

Sheila Heen, co-author of "Difficult Conversations" and a negotiation expert from the Harvard Negotiation Project, shares her insights on navigating tough talks. She highlights common difficult conversations, from asking for a raise to discussing sensitive issues with friends. Sheila explains the difference between intentions and impacts, revealing how to share emotions effectively without being emotional. By embracing empathy and self-reflection, she advocates for transforming combative exchanges into meaningful dialogues, fostering understanding in personal and professional relationships.

Sheila Heen, a Harvard Law School lecturer and co-author of bestsellers like *Difficult Conversations*, shares her expertise on receiving feedback. She dives into the emotional challenges we face and introduces a six-step framework to enhance feedback reception. Heen emphasizes understanding our tendencies, sorting feedback types, and engaging actively with critiques. Through her insights, listeners learn to separate the 'who' from the 'what' in feedback, fostering personal growth and strengthening relationships.

Caleb Campbell, a pastor who transitioned from a skinhead to a leader, shares his insightful journey of engaging Christian nationalists with empathy. Sheila Heen, from the Harvard Negotiation Project, discusses the importance of navigating polarization while keeping hope alive. Gabriel Salguero of the National Latino Evangelical Coalition recounts his encounters with extreme views. The conversation delves into the complexities of Christian nationalism, emphasizing the need for love, reconciliation, and the healing power of community in divided times.