The Tim Ferriss Show

#703: Sheila Heen — How to Master the Difficult Art of Receiving (and Giving) Feedback

1032 snips
Nov 9, 2023
Sheila Heen, founder of Triad Consulting Group and Harvard Law School professor, shares her expertise on navigating difficult conversations and the art of feedback. She outlines strategies for giving and receiving feedback effectively, emphasizing empathy and emotional awareness. With insights drawn from her work with top organizations like Pixar and the Obama White House, Sheila discusses the complexities of communication and how personal experiences shape our responses. A deep dive into the mutual responsibilities in feedback dynamics makes this conversation both enlightening and practical.
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ADVICE

Clarifying Feedback

  • Ask clarifying questions about feedback's meaning and intended outcome.
  • Explore the "why" behind feedback and its practical implications.
INSIGHT

Handling Harsh Feedback

  • Name your emotional state when receiving harsh feedback to regain composure.
  • Asking "What do you feel like I don't get?" can quickly identify core issues.
ANECDOTE

Sexual Harassment Story

  • Sheila Heen shares a personal story of sexual harassment during a work trip.
  • She changed her behavior, addressed the harasser directly, and regained control.
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