How to ACTUALLY Have Difficult Conversations — Masterclass on Turning Conflict Into Connection

This special masterclass brings together three of the world’s leading voices on communication, psychology, and leadership to explore one of life’s most essential skills — how to have difficult conversations.

Harvard’s Sheila Heen unpacks the power of shifting from blame to contribution and shows how understanding power and intent can transform conflict into collaboration. Psychologist Dr. Lara Pence reveals how internal curiosity and emotional self-awareness shape every negotiation and help us stay grounded when tensions rise. Finally, Kenji Yoshino offers a framework for addressing the most complex identity and justice conversations of our time, teaching us how to cultivate curiosity, disagree respectfully, and apologize authentically.

Across these three masterclass episodes, you’ll learn how to listen deeply, speak bravely, and lead conversations that heal, connect, and create real change — at work, at home, and in society.

Featured episodes

Harvard’s Sheila Heen Reveals Why We’re All Negotiating the Wrong Way - Sheila Heen — Harvard Law School Professor & Co-Author of Difficult Conversations

Becoming a Better Negotiator Through Curiosity With Lara Pence, PsyD, MBA-Dr. Lara Pence — Clinical Psychologist & Mindset Consultant for Spartan Race

Mastering Conversations: Say the Right Thing with Kenji Yoshino - Kenji Yoshino — NYU Law Professor & Co-Author of Say the Right Thing: How to Talk About Identity, Diversity, and Justice