Andy Stanley Leadership Podcast
Mastering Difficult Conversations with Sheila Heen, Deputy Director of the Harvard Negotiation Project at Harvard Law School
Dec 4, 2023
Sheila Heen, Deputy Director of the Harvard Negotiation Project at Harvard Law School, joins the podcast to discuss mastering difficult conversations. Topics covered include the three layers of difficult conversations, how to prepare for them, and why having difficult conversations isn't a bad thing.
41:36
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Quick takeaways
- Preparing for difficult conversations involves understanding different perspectives and exploring past experiences.
- Taking responsibility for our own contributions to the problem can shift the conversation away from blame and towards finding solutions.
Deep dives
Preparing for Difficult Conversations
One of the mistakes people often make when navigating difficult conversations is failing to prepare. Many of us try to prepare by creating a list of talking points or arguments to make. However, a more effective approach is to shift our focus from what we're right about to understanding why we see things differently. This involves considering the other person's perspective, exploring their past experiences, and separating intent from impact. By preparing in this way, we can approach the conversation with a greater focus on understanding and finding solutions rather than blaming.
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