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This chapter introduces Sheila Heen, founder of Triad Consulting Group and Deputy Director of the Harvard Negotiation Project. They discuss her expertise in difficult negotiations and her work with executive teams, as well as her bestselling books on difficult conversations and receiving feedback.

Mastering difficult conversations involves going beyond your own perspective to understand what each person in the conversation sees, feels, and leaves unspoken. Sheila Heen and I discuss how.

Download the application guide: https://bit.ly/483mkzv

Here's what we cover in this episode:

- The three layers of a difficult conversation

- What workplace problems often originate from

- Why owning your contribution to the problem up front is the best way to avoid the blame game

- How to prepare to have a difficult conversation

- Why having difficult conversations isn’t a bad thing

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