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Bookworm
187: Difficult Conversations by Douglas Stone, Bruce Patton, & Sheila Heen
Jan 5, 2024
01:41:54
Snipd AI
Authors Douglas Stone, Bruce Patton, and Sheila Heen discuss the importance of leaning into difficult conversations. They explore effective communication strategies, understanding 'what happened' in these conversations, blame versus contribution, and the value of acknowledging and expressing unexpressed feelings. The podcast also features a critique of their book, 'Difficult Conversations', noting its style and structure but acknowledging its valuable content.
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Quick takeaways
- Difficult conversations should be leaned into with confidence and skill.
- The 'what happened' conversation focuses on understanding and learning, rather than assigning blame.
Deep dives
Shift to a learning stance - Part 1
The introduction defines difficult conversations as anything that is hard to talk about. It emphasizes the importance of not avoiding these conversations and highlights the need to shift to a learning stance. The section discusses the three key conversations: the what happened conversation, the feelings conversation, and the identity conversation.
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