Bookworm

187: Difficult Conversations by Douglas Stone, Bruce Patton, & Sheila Heen

16 snips
Jan 5, 2024
Cory Hixson, a passionate professor of engineering, joins to explore the art of difficult conversations. They delve into how to manage tough discussions with skill and confidence, emphasizing the significance of emotions and identity in communication. Reflecting on a book about negotiation tactics, they highlight the importance of understanding different perspectives. Listeners will appreciate tips for structuring conversations, as well as personal anecdotes showcasing the challenges and growth that come from tackling uncomfortable topics head-on.
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ANECDOTE

Premature Publication

  • Mike Vardy once prematurely published a podcast episode.
  • He learned to focus on preventing future errors instead of assigning blame.
INSIGHT

Interpreting Intentions

  • People ascribe intentions to neutral actions, creating narratives.
  • This tendency, judging actions but assuming own intentions, fuels conflict.
ADVICE

Contribution over Blame

  • Focus on contribution instead of blame in difficult conversations.
  • Recognize your own role in the situation, even if small, for productive dialogue.
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