Bookworm
187: Difficult Conversations by Douglas Stone, Bruce Patton, & Sheila Heen
Jan 5, 2024
Cory Hixson, a passionate professor of engineering, joins to explore the art of difficult conversations. They delve into how to manage tough discussions with skill and confidence, emphasizing the significance of emotions and identity in communication. Reflecting on a book about negotiation tactics, they highlight the importance of understanding different perspectives. Listeners will appreciate tips for structuring conversations, as well as personal anecdotes showcasing the challenges and growth that come from tackling uncomfortable topics head-on.
01:41:54
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Quick takeaways
- Difficult conversations should be leaned into with confidence and skill.
- The 'what happened' conversation focuses on understanding and learning, rather than assigning blame.
Deep dives
Shift to a learning stance - Part 1
The introduction defines difficult conversations as anything that is hard to talk about. It emphasizes the importance of not avoiding these conversations and highlights the need to shift to a learning stance. The section discusses the three key conversations: the what happened conversation, the feelings conversation, and the identity conversation.
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