Navigating Difficult Conversations

In this chapter, the speakers humorously reflect on their choice of a lengthy book, expressing preferences for shorter reads while delving into the intricacies of difficult conversations, particularly in academic settings. They introduce the framework of three key conversations—'what happened,' 'feelings,' and 'identity'—as essential components in managing challenging discussions. Through personal anecdotes and critiques of the book's structure, they emphasize the ongoing challenges of engaging in and improving communication around complex topics.