

Oscar Munoz, "Turnaround Time - Uniting an Airline and Its Employees in the Friendly Skies"
May 21, 2023
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21
Introduction
00:00 • 2min
The New Notice of Proposed Rulemaking
02:07 • 2min
The Cost of Modernization at the Airline
04:34 • 2min
The Negative View of Air Travel
06:19 • 3min
The Importance of Perception in an Airline CEO
09:19 • 2min
The Struggles of Differentiating Between Airlines
11:44 • 2min
How to See Through Low Morale Among United's Employees
13:53 • 3min
How I Boosted Morale Through the Lomor-Al
16:30 • 4min
The Power of Regaining Trust in Your Employees
20:01 • 3min
How to Survive a Heart Attack
22:49 • 3min
The Drama of a First Day at United
25:49 • 2min
The Importance of a Relationship With a Flight Attendant
27:36 • 4min
The Role of United's People in Your Recovery
31:27 • 2min
The Importance of Listening to Employees
33:46 • 3min
The Importance of Trust in Leadership
37:09 • 2min
United's Commitment to Sustainable Aviation Fuel
39:14 • 4min
The Need for a More General Sustainable Travel Revolution
43:09 • 2min
The Barriers to Catering at United Airlines
45:23 • 2min
The Importance of Heritage in Leadership
47:03 • 3min
How United Survived a 93% Drop in Demand
50:30 • 5min
The Importance of Discipline in the Workplace
55:21 • 2min