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Oscar Munoz, "Turnaround Time - Uniting an Airline and Its Employees in the Friendly Skies"

After Words

CHAPTER

How United Survived a 93% Drop in Demand

United ultimately realized a 93% drop in demand. How did the airline or any airline survive and ultimately come to recover? It was a mad scramble. I'm, it's pretty fair to say that we united where the first ones to really recognize the potential impact. If you want the economy returned, you need business and commerce to return. You can't do that without an airline.

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