After Words cover image

Oscar Munoz, "Turnaround Time - Uniting an Airline and Its Employees in the Friendly Skies"

After Words

CHAPTER

The Importance of Listening to Employees

"I would attribute it to my listening tour. It started with the letter that was sent out to employees when I was announced," he says. "People begin to say, mmm, not only does he have a last name that sounds different than everyone else we've had." He adds: "And then it's something I call proof, not promise".

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