After Words cover image

Oscar Munoz, "Turnaround Time - Uniting an Airline and Its Employees in the Friendly Skies"

After Words

CHAPTER

The Importance of Heritage in Leadership

You come from a strong union family and many of the people who work for you are. So that was different to see someone like you at the top. It's often hard for people to understand what it means for a person of your same heritage in a position of authority, of leadership. "It is heartwarming. It is tear jerking," she says.

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