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Oscar Munoz, "Turnaround Time - Uniting an Airline and Its Employees in the Friendly Skies"
After Words
The Importance of Trust in Leadership
You had a pretty turbulent five years at United and it wasn't all in your control. How did you stay on track through all of those upheavals? Well, the airline industry is turbulent by its very nature,. 93% of our revenue disappeared within a couple of weeks.
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