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Oscar Munoz, "Turnaround Time - Uniting an Airline and Its Employees in the Friendly Skies"
After Words
The Importance of Discipline in the Workplace
Zai: In the book, you talk a lot about different stakeholders. If you had to pick just one, I am going to make you pick one. Which of those stakeholders takes priority and why? Zai: United Turnaround was taking the priority for our employees. "We could not have done anything we've done without their complete support"
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