How to See Through Low Morale Among United's Employees

When you came in there was very low morale among the employees. So how are you able to see through that low morale to what kind of was under the surface at your team and what they could become? Yeah, so to put my comment that you noted in a little bit of context if I could,. I am traveling no one knows that I'm going to about become the CEO. It's going to be announced the following day so I'm traveling incognito. And as I asked her a couple of questions, she didn't know who I was. She was very nice to answer the things she knew and the things she didn't.