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How Scotiabank uses conversational AI, with Fabio Sarti, Sr. AI/ML Product Manager, Scotiabank

Nov 2, 2022

01:00:24

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Highlights

AI Chapters

Episode notes

How to Start a Proof of Concept?

02:48

How Do We Automate These Five Intents?

02:48

Scorsha Bank - What's Your Story?

02:10

Introduction

2min

Scorsha Bank and Conversational AI

3min

Scorsha Bank - What's Your Story?

2min

What's Fabio's Day in the Life of Scotia Bank?

2min

Launching a Chat Bot at Scorsha Bank?

1min

How to Build a Chatbot for a Retail Bank?

3min

The Chatbot Is the First Line of Defense, Right?

3min

How to Start a Proof of Concept?

3min

Using the Chatbot in a Banking Environment?

3min

10.

Chatbots

3min

11.

What's the Design and Development Process?

5min

12.

Six Approaches to Building ML Platforms

5min

13.

Build Versus Buy

4min

14.

Chatbots - Are They Really Covering Questions?

2min

15.

Scaling a Conversational AI Operations?

5min

16.

Are You Using Chatbots for Training?

3min

17.

The New Generation Is All About Voice and Chat Tools

2min

18.

Is It a Good Idea to Launch a Bot?

3min

19.

How Do We Automate These Five Intents?

3min

20.

Customer Satisfaction, Customer Experience, Contact Center?

2min

21.

How to Decide Whether to Build or Buy?

2min

Learn how Canada’s largest bank is approaching conversational automation, as we step through the journey into creating the Scotiabank digital assistant, with Fabio Sarti, Sr. AI/ML Product Manager.

Fabio joins us to share everything from use cases and channels to technical implementation to privacy and early results achieved since launching its assistant in May.

Hosted on Acast. See acast.com/privacy for more information.

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