How Scotiabank uses conversational AI, with Fabio Sarti, Sr. AI/ML Product Manager, Scotiabank

1

Introduction

00:00 • 2min

2

Scorsha Bank and Conversational AI

01:53 • 3min

3

Scorsha Bank - What's Your Story?

04:34 • 2min

4

What's Fabio's Day in the Life of Scotia Bank?

06:44 • 2min

5

Launching a Chat Bot at Scorsha Bank?

08:32 • 1min

6

How to Build a Chatbot for a Retail Bank?

09:45 • 3min

7

The Chatbot Is the First Line of Defense, Right?

12:48 • 3min

8

How to Start a Proof of Concept?

15:52 • 3min

9

Using the Chatbot in a Banking Environment?

18:40 • 3min

10

Chatbots

21:23 • 3min

11

What's the Design and Development Process?

24:25 • 5min

12

Six Approaches to Building ML Platforms

29:05 • 5min

13

Build Versus Buy

34:30 • 4min

14

Chatbots - Are They Really Covering Questions?

38:57 • 2min

15

Scaling a Conversational AI Operations?

41:13 • 5min

16

Are You Using Chatbots for Training?

46:27 • 3min

17

The New Generation Is All About Voice and Chat Tools

49:04 • 2min

18

Is It a Good Idea to Launch a Bot?

50:36 • 3min

19

How Do We Automate These Five Intents?

54:01 • 3min

20

Customer Satisfaction, Customer Experience, Contact Center?

56:49 • 2min

21

How to Decide Whether to Build or Buy?

58:24 • 2min