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How Scotiabank uses conversational AI, with Fabio Sarti, Sr. AI/ML Product Manager, Scotiabank
VUX World
How to Build a Chatbot for a Retail Bank?
The chat bots right now is available in the mobile app for basically, you know, social bank customers. But it's basically open to any types of retail bank questions. So we first build a proof of concept that was the first thing we did when I joined Scotia a year and a half ago more or less.
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