How Scotiabank uses conversational AI, with Fabio Sarti, Sr. AI/ML Product Manager, Scotiabank
VUX World
00:00
Using the Chatbot in a Banking Environment?
The chatbot helps customers to, you know, with triaging or like trying to find their way. If it's very complex, recognizing the intent, it will hand over to a live agent. We are working on transactional experiences and self-service options but right now it's more like the tech bot answers questions.
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