How Scotiabank uses conversational AI, with Fabio Sarti, Sr. AI/ML Product Manager, Scotiabank
VUX World
Using the Chatbot in a Banking Environment?
The chatbot helps customers to, you know, with triaging or like trying to find their way. If it's very complex, recognizing the intent, it will hand over to a live agent. We are working on transactional experiences and self-service options but right now it's more like the tech bot answers questions.
00:00
Transcript
Play full episode
Remember Everything You Learn from Podcasts
Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
