The Chatbot Is the First Line of Defense, Right?

Scorsha Bank has an FAQ page in our website and we leverage what kind of questions or articles that customers would be going and accessing. We also reviewed a few thousand phone calls also to understand because again, the same banks, but different products and different types of customers. So then this is when we leverage the live agents, right? Once we detect that question or like once they fall into specific intents, we identify that and then we offer an agent that can support them with their questions.