How Scotiabank uses conversational AI, with Fabio Sarti, Sr. AI/ML Product Manager, Scotiabank
VUX World
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The idea, I think from the beginning, was having an assistant that would be able to understand different types of topics. And not only a specific use case. The bank is still working on ways to make it more transactional. So because we still don't have that anyways, if you would focus just on one or two or three use cases, you would probably not be able to go deeper and serve customers in the best way.
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