NN/g UX Podcast 31. Service Design 101 (feat. Thomas Wilson, UXMC, Senior Principal Service Designer & Strategist)
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Aug 11, 2023 AI Snips
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Service Design Definition
- Service design researches, analyzes, and designs customer touchpoints within a system or service.
- It aims to solve problems and create positive outcomes for customers, employees, and the organization.
Thomas Wilson's Career Journey
- Thomas Wilson's background is in visual design and writing, starting in the early 90s.
- He transitioned into service design by working on schematics, diagrams, and mapping for various industries, eventually focusing on customer and employee experiences.
Service Design Maturity
- Service design is newer in the US and less mature than in European countries.
- There's more evangelizing needed for service design in the US.